Delete Your Profile.
We believe concert superfans should have total ownership over their data. If you wish to permanently close your Row Zero account and erase your saved tour history, you can submit a deletion request at any time.
How to Request Account Deletion
You do not need to reinstall the mobile application to delete your account. You can submit a deletion request using either of the following two methods:
Submit in Profile
Log into your Row Zero account and navigate to your Profile settings at my.rowzero.app/profile (or open the iOS/Android app). Under the Data & Privacy section, click to submit an instant account deletion request.
Email Privacy Team
Send an email directly to privacy@rowzero.app with the subject line “Account Deletion Request” from the email address associated with your Row Zero account.
What Happens When You Delete Your Account
When your deletion request is processed, we permanently erase your identity records and user content from our active databases:
- Account & Identity: Your email address, display name, profile avatar, and Clerk authentication credentials are permanently purged.
- Concert Plans & Itineraries: All saved “Runs,” “Trip-Stacks,” followed artist rosters, and custom notes are deleted.
- The Vault & Show History: Past concert logs and retro receipts are removed.
- Third-Party OAuth Tokens: Any stored Spotify access/refresh tokens and personal calendar (.ics) sync tokens are revoked and wiped.
✦ Deletion requests are verified and processed within 30 days in strict accordance with global privacy laws, Apple App Store Guidelines, and Google Play Data Safety policies. For full details on our data practices, review our Privacy Policy.
Need Help or Have Questions?
Our support and privacy team is available to assist with any account issues.